Terms & Conditions

Last updated: 3 November 2026

• The short version: by using this site or buying from us, you agree to these terms. We describe our nightwear honestly, we price it clearly with GST included, and we stand by the return, refund and delivery policies linked below.

1. Who we are

This website is operated by Parag Retail, trading as Slumbr (GSTIN: 29CFXPJ4579R1ZW). "We", "us" and "Slumbr" mean this business. "You" means anyone who visits the site or places an order.

2. Using this site

• Please give us accurate, complete details, including a working phone number, so that we can deliver your order.
• You are responsible for keeping your account login private.
• You agree not to misuse the site, including by trying to break its security, scraping it, posting unlawful content, or placing orders for resale without our written permission.

3. Our products

• We describe each piece as accurately as we can, including fabric, fit and care. Our current range is made from cotton and muslin. Where we claim a certification or a fibre content, the claim reflects documents we hold.
• Colours may look slightly different on your screen. Printed and woven fabrics can vary a little from batch to batch.
• Our nightwear is made for sleep. A parent or guardian should choose the size and fit.
• Please follow the wash and care label on each piece. Check the fit and any trims before each use, and stop using a piece that is damaged or has loose parts.
• Any inserts we include, such as seed postcards, are small gifts. Seeds are not for eating.
• Please plant them with a grown-up and wash hands afterwards. Keep small items away from very young children.
• Size charts are a guide. Our sizes run 4, 6, 8, 10, 12 and 14, and we size by height.

4. Prices and payment

• All prices are in Indian rupees (INR) and include GST unless the page says otherwise.
• Shipping is added at checkout where it applies.

• Prices, offers and availability can change without notice, but a price you have already paid will not change.
• If a price or description is wrong because of a clear error, we may cancel the order and refund you in full. We will tell you if this happens.
• Payments are made through secure third-party gateways. We accept the methods shown at checkout, which may include UPI, cards, net banking, wallets and cash on delivery (where available).
• Discount codes and offers are subject to their own conditions and cannot be combined unless we say so. They may be withdrawn at any time, and we may refuse a code that is misused.

5. Accepting your order

Placing an order is an offer to buy. We accept it when we send you an order confirmation, and our contract with you is formed for the items we confirm. We may decline or cancel an order, for example if stock runs out, if we cannot verify your details, or if we suspect fraud. If we cancel an order you have paid for, we refund you in full.

6. Shipping, returns and refunds

These policies form part of these terms:

• Shipping & Delivery
• Return Policy
• Cancellation & Refund Policy
• Privacy Policy

7. Intellectual property

The Slumbr name, logo, tagline, mascot, designs, prints, photographs, text and the sleep quiz belong to us or are used with permission. You may use the site for your own personal shopping. You may not copy, reproduce, adapt or use any of it commercially without our written permission.

8. Reviews, photos and things you send us

• When you post a review or send us content, you confirm it is yours to share, that it is truthful, and that it does not break the law or anyone's rights.
• You allow us to display your review on our site. We will ask for your permission before using any photo, especially one showing a child, in our marketing.
• We may remove content that is abusive, misleading or unlawful.

9. Third-party links and services

Our site may link to or use third-party services, such as payment gateways, couriers and social media. We do not control them and are not responsible for their content or practices.

10. Grievance Officer and complaints

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is: Shubham K Jain Email: slumbrretail@gmail.com Phone: 6363534408 We acknowledge a complaint within 48 hours and aim to resolve it within one month. You may also contact the National Consumer Helpline at 1915 or through the National Consumer Helpline portal.

11. Our responsibility to you

• We take care to run the site and deliver accurate products, but we cannot promise the site will always be available or error-free.
• To the extent the law allows, we are not liable for indirect or consequential loss, or for delays and failures caused by events outside our control, such as natural disasters, strikes, courier disruption or internet failure.
• Our total liability for any claim relating to an order is limited to the amount you paid for that order.
• Nothing in these terms removes or limits your rights as a consumer under Indian law, including the Consumer Protection Act, 2019, or our liability for fraud or for anything the law does not allow us to limit.

12. Governing law and disputes

These terms are governed by the laws of India. Subject to your rights as a consumer to approach the consumer forum where you live or work, the courts at Bengaluru have jurisdiction over any dispute arising from these terms. We encourage you to contact us first. We would rather fix a problem than argue about it.

13. Changes to these terms

We may update these terms from time to time. The date above shows the latest version. An order is governed by the terms that applied when you placed it. Continued use of the site after a change means you accept the updated terms.

14. General

• If any part of these terms is found to be unenforceable, the rest still applies.
• If we do not enforce a right straight away, we have not given it up.
• These terms, together with the policies linked above, are the whole agreement between you and us about your use of the site and your orders.

15. Contact us

Parag Retail, trading as Slumbr
Email: slumbrretail@gmail.com
Phone / WhatsApp: 6363534408