CANCELLATION AND REFUND

Cancellation & Refund Policy

Last updated: 3 November 2026

The short version: you can cancel any time before your order ships. Approved refunds go back to where the money came from within 7 business days of us approving them. Cash- on-delivery refunds go to your bank account or UPI.

This page covers cancelling an order and getting your money back. For how to return or exchange a piece, see our Return Policy.

1. Cancelling an order

Before dispatch

You can cancel an order at any time before it is handed to the courier.
Write to slumbrretail@gmail.com or call 6363534408 with your order number as soon as you can. Orders are usually packed within 1 to 3 business days, so the sooner you write, the better.
Prepaid orders cancelled before dispatch are refunded in full, including shipping.

After dispatch

Once an order has shipped, it cannot be cancelled. You can still refuse delivery or use our Return Policy after it arrives.
Refusing a prepaid parcel at the door is treated as a return to origin (RTO). See section 6.

Changing an order instead

If you only need to change the size, design or delivery address, write to us before dispatch. We will update the order if stock allows.

2. Cancellations by us

We may cancel an order if:

An item is out of stock or discontinued
There is an error in the price or product details
We cannot verify your address or contact details
The delivery pincode is not served by our courier partners
We suspect fraud or misuse of an offer

We will tell you by email or phone, and refund anything you have paid in full.

3. How refunds work

Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method.
Cash on delivery (COD) orders: refunded by bank transfer or UPI to the account you give us.

4. Refund timelines

Cancelled before dispatch: we start the refund within 2 business days.
Returns: we check the item when it reaches us, usually within 3 business days, then start the refund.
Reaching your account: once we start a refund, it usually shows up in 5 to 7 business days. UPI and wallets are often faster. Cards and net banking can take longer, depending on your bank.

If your refund has not arrived after this time, please check with your bank first, then write to us with your order number and we will share the refund reference.

5. What is deducted from a refund

The reverse-pickup fee stated in our Return Policy, for returns that are not due to our error The value of a discount or free gift that depended on a minimum purchase, if a return takes the order below that minimum

Original shipping charges are not refunded, except when we cancel the order or the return is due to our mistake. Payment gateway charges are not deducted from your refund.

6. Undelivered and returned-to-origin orders

Our courier partners attempt delivery up to three times. If delivery fails, the parcel comes back to us.
Prepaid orders: we refund the order value less the shipping and return charges. We can also re-ship the parcel if you pay the shipping again.
COD orders: no money has changed hands. We may ask for prepayment on future orders to your address if COD parcels are repeatedly refused.

7. Failed or duplicate payments

If money was deducted but your order did not go through, the amount is automatically reversed by your payment provider, usually within 5 to 7 business days.
If you were charged twice for one order, write to us with the transaction details and we will refund the extra payment.

8. Gift orders

For orders sent as gifts, the refund goes to the person who paid.

9. Your rights under law

This policy does not limit your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. If you are not happy with how we have handled a cancellation or refund, you can write to our Grievance Officer. Details are in section 10 of our Terms & Conditions.