Refund policy

Return Policy

Last updated: 3 November 2026

The short version: you have 7 days from delivery to ask for a return or an exchange. Keep the nightwear unworn, unwashed and with its tags on. If we sent the wrong size or a faulty piece, tell us within 48 hours and we cover the pickup.

Kids grow fast and sizing is hard to judge online, so we make returns and exchanges simple. This page explains how they work. Refund timelines and payment details are in our Cancellation & Refund Policy.

1. Return and exchange window

You can request a return or an exchange within 7 days of delivery.
The window starts on the date the courier marks the order as delivered.
Requests made after 7 days cannot be accepted, except where the item is defective or the wrong one (see section 4).

2. What can be returned

To be eligible, the piece must be:

Unworn, unwashed and unused
In its original condition, with all Slumbr tags, labels and packaging intact Free from perfume, smoke, pet hair, stains, marks or alterations

Trying a piece on for size is fine, as long as it has not been slept in or washed.

3. What cannot be returned

Pieces that have been worn, washed, altered or damaged after delivery
Items with missing or removed tags or labels
Gift cards and any item sold as final sale or clearance (this is always stated on the product page before you buy) Free gifts and inserts, such as seed postcards and stickers, unless they arrive damaged

4. Wrong, damaged or faulty items

If you receive a piece that is the wrong size, wrong design, damaged or has a manufacturing fault:

Contact us within 48 hours of delivery at slumbrretail@gmail.com or 6363534408.
Share your order number and clear photos of the item, the tag and the outer packaging. If the issue is a missing item, an unboxing video helps us settle it faster.
Once we confirm the issue, we will arrange a free pickup and send a replacement or refund, whichever you prefer. A replacement is subject to stock.

Normal differences in woven or printed fabric, slight variation in print placement, and small colour differences between a screen and the real piece are not defects.

5. Size exchanges

You can exchange for another size of the same design, subject to stock.
Our sizes run 4, 6, 8, 10, 12 and 14. Please check the size chart on the product page before ordering. We size by height, so the child's height is the best guide.
If the size you need is not in stock, you can choose a refund instead.
The first size exchange on an order is free of shipping charges. Further exchanges on the same order may carry a shipping fee of ₹100.

6. How to start a return or exchange

Write to slumbrretail@gmail.com with your order number, the item or items, and whether you want a return or an exchange.
We will reply within 2 business days to confirm that your request is eligible.
We arrange a reverse pickup from your delivery address, where the courier serves your pincode. The courier will try twice.
If pickup is not available in your area, we will tell you how to send the parcel back to us.
Pack the item in its original packaging with the tags on. Please do not send anything back until we have approved your request.

7. Return shipping

Returns for wrong, damaged or faulty items: free.
Other returns: a reverse-pickup fee of ₹100 is deducted from your refund.
Original shipping charges paid at checkout are not refunded, except where the return is because of our mistake.

8. Quality check

When the parcel reaches us, we check that the item meets the conditions above. If it does, we approve your refund or exchange. If it does not, we will tell you why and can send the item back to you. Refund timelines are in our Cancellation & Refund Policy.

9. Orders with more than one item

You can return some items and keep others. Discounts that depend on buying a set number of items, such as a "buy 2" offer, may be recalculated if a return takes the order below that number.

10. Your rights under law

This policy sits alongside, and does not limit, your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.