Shipping policy

Shipping & Delivery

Last updated: 3 November 2026

The short version: we pack within 1 to 3 business days and deliver across India in about 3 to 9 business days. Shipping is free above ₹1,499. You get a tracking link as soon as your order ships.

1. Where we deliver

We deliver to most pincodes in India through our courier partners. Enter your pincode at checkout to see whether we serve your area. We do not ship outside India at the moment.

2. Processing time

Orders are packed and handed to the courier within 1 to 3 business days of payment confirmation.
We ship Monday to Saturday. Sundays and national holidays are not counted as business days.
During sale periods and festivals, processing may take a little longer. We will say so on the site when this happens.

3. Delivery time

Metro cities: usually 3 to 5 business days after dispatch
Other cities and towns: usually 4 to 7 business days
Remote and hard-to-reach areas: up to 10 business days

These are estimates, not guarantees. The delivery date shown at checkout is a guide, and the courier's tracking page will show a more precise date once your order ships.

4. Shipping charges

Shipping is free on orders above ₹1,499.
Below that, a flat shipping fee of ₹100 applies.
Cash on delivery carries a handling fee of ₹60, shown at checkout before you pay.
The total, including shipping and GST, is shown at checkout. There are no hidden charges added at the door.
We may run offers with free shipping for a limited time. The terms of each offer are shown on the site.

5. Tracking your order

When your order ships, we send the courier name and tracking link to your email and, where you have agreed, by SMS or WhatsApp.
Tracking can take up to 24 hours to show scans after the courier collects the parcel.
If you have not heard from us within 4 business days of ordering, please check your spam folder, then write to slumbrretail@gmail.com.

6. Delivery attempts and COD

The courier will attempt delivery up to three times. Please keep your phone reachable and use a complete address with a landmark.
For cash on delivery orders, please keep the exact amount ready. UPI at the door is accepted where the courier supports it.
If delivery fails after all attempts, the parcel comes back to us. See our Cancellation & Refund Policy for what happens next.

7. Changing your address

You can change the delivery address only before the order ships. Write to us quickly with your order number and the new address. We cannot change the address once the parcel is with the courier. If the new address is in an area with a different shipping fee or no courier service, we may not be able to accept the change.

8. Delays

Weather, strikes, festivals, regional restrictions and courier issues can slow a delivery. We will help you chase a late parcel with the courier. If a parcel is lost in transit or cannot be traced, we will send a replacement or refund you in full.

9. Checking your parcel when it arrives

Please check that the outer packaging is intact before you accept the parcel. If it looks opened, damaged or tampered with, please do not accept it, or tell the courier to note this on the delivery record.
If an item is missing, wrong or damaged, write to us within 48 hours with photos. An unboxing video, recorded from the moment you open the package, helps us resolve missing-item claims quickly.